Shipping policy
Shipping Policy
Order Processing
Orders are prepared for fulfillment after payment is confirmed. Most orders begin processing within 2–5 business days. Products may be fulfilled by different production partners, so items from the same order can arrive in separate packages.
Estimated Delivery
Delivery estimates are shown at checkout when available. Transit times begin after an order has been processed and handed to the carrier. Delivery dates are estimates and may be affected by order volume, carrier delays, weather, holidays, customs, or other conditions outside our control.
Shipping Rates
Available shipping methods and rates are calculated at checkout based on the destination, items ordered, and fulfillment provider.
Tracking
When tracking is available, a shipping confirmation email will be sent to the email address used at checkout. Please allow time for the carrier to scan and update the tracking record.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact Ripped City Inc as soon as possible. We cannot guarantee that an address can be changed after fulfillment begins.
Lost, Delayed, or Damaged Packages
If tracking has not updated for an extended period, a package appears lost, or an item arrives damaged, contact us with your order number and clear photos when applicable. We will review the issue and work with the carrier or fulfillment partner on the available resolution. Ripped City Inc is not responsible for packages marked delivered by the carrier or for theft after confirmed delivery, but we will help you review the available next steps.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges assessed by the destination country. Customs processing may extend delivery times.
Contact
For shipping questions, use the contact form at rippedcityinc.com and include your order number. Business days exclude weekends and U.S. federal holidays.